An AI-powered after-hours phone assistant that resolves guest issues instantly, escalates only when needed, and never wakes your staff for a WiFi password.
📶 Network: HomeNetwork_44B
🔑 Password: Sunshine2024!
From lockbox codes to genuine emergencies, Sarah handles the most common after-hours issues without involving your team.
Reads access codes digit by digit, clearly and twice. Or sends them via SMS — the guest chooses.
Sends network name and password directly to the guest's mobile in under a second. No spelling, no repeating.
Step-by-step operating instructions and fault-finding — tailored to the specific unit in each property.
Gas pilot light relighting guide. Walks guests through troubleshooting before escalating if needed.
Input switching, streaming app help and remote troubleshooting — matched to the exact TV in each property.
Two-tier system: fire and medical go straight to 111. Smoke, gas, flooding escalate your on-call team for human assessment.
Sarah answers immediately. No hold music. No voicemail. A calm, natural voice every time.
Sarah asks for the address and locates the property instantly — smart matching across your portfolio.
Answer delivered directly — codes, passwords, instructions — or SMS'd to the guest's phone in seconds.
Unresolved issues alert your on-call team. Response times logged automatically via one-tap link.
With 185 properties across Hanmer Springs, after-hours calls were a constant burden on staff. Guests needed help at midnight. Staff needed sleep. Sarah solved both — built and deployed in under 30 hours.
"Built in-house in under 30 hours. The big boss approved full rollout on the spot."— Shain H. · Hanmer Holiday Homes
No setup fees. No lock-in. Cancel any time.
NZD + GST · billed monthly
NZD + GST · billed monthly
Tailored to your portfolio
Sawubona (sa-woo-BOH-na) is a Zulu greeting meaning "I see you." We build AI-powered after-hours phone assistants for NZ hospitality operators. Sarah, our voice AI, answers your guest phone line whenever your office is closed — instantly, every time.
We onboard your property data during setup — WiFi details, lockbox codes, appliance instructions and access notes. For larger portfolios we integrate directly with HomeBook/Newbook so Sarah's information is always live and up to date automatically.
She escalates to your on-call team via SMS — with the property address, issue summary, and steps already attempted. For life-threatening emergencies (fire, medical), she directs guests to call 111 immediately and simultaneously alerts your team.
Yes — unlimited simultaneous calls. Unlike a human on-call, Sarah handles any number of concurrent calls with no degradation in quality. Two guests from different properties can both call at midnight and each receive Sarah's full attention.
Escalation SMS includes a one-tap confirmation link. Staff tap it the moment they're about to call the guest back — response time is logged automatically and shown in the dashboard in green, yellow, or red. Every escalation becomes a timestamped accountability record.
Most operators are live within 3–5 business days. We handle all the technical setup — hosting, phone number, configuration. You just provide your property details, review the setup, and approve before going live.
We'll set up a 30-minute live demo where you call in as a guest and hear exactly what your guests will hear. No slides. No jargon. Just Sarah doing her thing.