An AI-powered after-hours phone assistant that resolves guest issues instantly, escalates only when needed, and never wakes your staff for a WiFi password.
📶 Network: HomeNetwork_44B
🔑 Password: Sunshine2024!
From lockbox codes to genuine emergencies, Sarah handles the most common after-hours issues without involving your team.
Reads access codes digit by digit, clearly and twice. Or sends them via SMS — the guest chooses.
Sends network name and password directly to the guest's mobile in under a second. No spelling, no repeating.
Step-by-step operating instructions and fault-finding — tailored to the specific unit in each property.
Gas pilot light relighting guide. Walks guests through troubleshooting before escalating if needed.
Input switching, streaming app help and remote troubleshooting — matched to the exact TV in each property.
Oven, dishwasher and cooktop instructions — brand-specific guidance so guests aren't left guessing.
Washing machine and dryer operating instructions, including lint filter reminders — the one thing guests always forget.
Two-tier system: fire and medical go straight to 111. Smoke, gas, flooding escalate your on-call team for human assessment.
Sarah answers immediately. No hold music. No voicemail. A calm, natural voice every time.
Sarah asks for the address and locates the property instantly — smart matching across your portfolio.
Answer delivered directly — codes, passwords, instructions — or SMS'd to the guest's phone in seconds.
Unresolved issues alert your on-call team. Response times logged automatically via one-tap link.
With 183 properties across Hanmer Springs, after-hours calls were a constant burden on staff. Guests needed help at midnight. Staff needed sleep. Sarah solved both — built and deployed in under 30 hours.
"We haven't been woken up at 11pm since Sarah went live. Honestly couldn't believe how easy it was."— Hanmer Holiday Homes · Hanmer Springs, NZ
All plans include a one-off $500 setup fee. No lock-in — cancel with 30 days notice.
NZD + GST · billed monthly
Ideal for owner-operators & small portfolios
NZD + GST · billed monthly
Ideal for growing operators & managers
NZD + GST · billed monthly
Ideal for multi-location operators
Annual billing
Pay for 10 months, get 12 — 2 months free. Saves up to $700/year on the Portfolio plan.
Founding customer offer
The first 5 customers lock in current pricing for life — as long as they remain active subscribers.
Missed calls after hours mean missed rebookings, bad reviews, and your own time gone. See what Sarah could save you.
Estimates based on NZ holiday property industry averages. All prices NZD + GST.
Sawubona (sa-woo-BOH-na) is a Zulu greeting meaning "I see you." We build AI-powered after-hours phone assistants for NZ hospitality operators. Sarah, our voice AI, answers your guest phone line whenever your office is closed — instantly, every time.
We onboard your property data during setup — WiFi details, lockbox codes, appliance instructions and access notes. For larger portfolios we integrate directly with HomeBook/Newbook so Sarah's information is always live and up to date automatically.
She escalates to your on-call team via SMS — with the property address, issue summary, and steps already attempted. For life-threatening emergencies (fire, medical), she directs guests to call 111 immediately and simultaneously alerts your team.
Yes — unlimited simultaneous calls. Unlike a human on-call, Sarah handles any number of concurrent calls with no degradation in quality. Two guests from different properties can both call at midnight and each receive Sarah's full attention.
Escalation SMS includes a one-tap confirmation link. Staff tap it the moment they're about to call the guest back — response time is logged automatically and shown in the dashboard in green, yellow, or red. Every escalation becomes a timestamped accountability record.
Most operators are live within 3–5 business days. We handle all the technical setup — hosting, phone number, configuration. You just provide your property details, review the setup, and approve before going live.
We'll set up a 30-minute live demo where you call in as a guest and hear exactly what your guests will hear. No slides. No jargon. Just Sarah doing her thing.
Pick a time that suits you — we'll configure Sarah with your properties and walk you through a live call.
Book a time →30 minutes · No obligation · Live demo on your properties